MEET THE TEAM
Our Management & Support Staff
LESLIE HALE BSC FCA
Les is the great, great, great grandson of Cornelius Hale who first set up a business at Nailbridge in 1830. Having trained and qualified as a Chartered Accountant, Les spent 10 years working for KPMG in Chepstow before moving on to Waugh Haines Rigby and ultimately running his own very successful Accountancy Practice in Ross on Wye. Having always been associated with the Business, Les has been a Director at Hale & Co since 1985 and Managing Director since 2000.
JAKE HALE BSC MSC MILT
Director & General Manager
Les' eldest son, Jake returned to Hale & Co in 2011 to develop the new Tool Hire venture after 6 and a half successful years working for the Logistics Function of Rolls-Royce plc in Derby. He became General Manager in 2012 and is now in overall control of the day-to-day running of the business (including Staff Deployment, Asset Management, Site Development and Customer Service). He became a Director in December 2014.
SAM HALE BA MSC
Sam has extensive experience in the allied discipline of Historic Building Consultancy – having worked for CgMs in Cheltenham, Ty-Mawr in Brecon and Hook Mason in Hereford. Now a Free Lance Consultant, Sam divides his time between this and Hale & Co. Sam provides valuable in-house advice and expertise when it comes to supplying appropriate building materials for older properties and assists with our Electronic Media & Customer Relationship Management Activities.
Company Operations Manager
Mike has extensive experience of the Builders Merchants' industry and was instrumental in the successful transition to computerised point of sale invoicing at Hale & Co. As Company Operations Manager he is in overall control of the smooth running of all strategic business processes (including Accounts & Contracts Administration, I.T. and Buying Group Activities).
Yard Operations Manager
Wayne is the single point of contact in the yard for staff, customers and suppliers. He orchestrates the balancing act of servicing suppliers, customers and our own deliveries. He is always available to answer questions and queries and to handle issues and feedback. He manages the team to react to fluctuations in customer volumes to ensure that we always have the right resources where we need them.
Kitchens & Bathrooms Manager
Kevin is responsible for all aspects of the Kitchens & Bathrooms Department offering an unrivaled opportunity for customers to view and select products from some of the leading brands in the industry. Kevin leads an experienced team who can make home visits to take measurements, discuss requirements and produce plans and costings to help you make the best choice. Kevin is supported by Showroom Manager, Darren Gwilliam.
Jason is responsible for all aspects of the Hire Department including Customer Service, Fleet Maintenance & Renewal. Having originally joined us as a Counter Assistant and progressed all the way up to Hire Manager, Jason understands just what it takes to run a really efficient customer-focused hire operation and leads his team to ensure that we provide a truly complete service to all our clients.
Adrian is responsible for all aspects of our Office-Based Sales Operation. With his encyclopedic knowledge of nearly every conceivable building material, gleaned from a lifetime of experience in our industry, he leads his team to ensure that both our trade and retail customers get exactly the products that they need, when they need them and at a competitive price.
Customer Relationship Manager
Ably assisted by Stuart Murphy, Helen is responsible for all aspects of our Field Sales Operation. Helen's background in Merchanting as well as time spent in the Police Force makes her an excellent communicator. Helen really enjoys working with our customers to find out about their latest projects and to ensure that we provide them with the very best service levels and support.
Marketing & Merchandising Manager
Using his considerable experience gained with national DIY Retailers, Nigel coordinates selling the benefits of Hale & Co. to our current and prospective customers – via events, print, electronic and social media. Nigel is also responsible for overall Company Health & Safety and Events Management.
Rik is responsible for all aspects of the Accounts Office including Payments, Credit Control, Data, Stock and Sales Analysis. Having been with us since 1988, Rik has vast experience and manages his team to ensure that the accounts of our very valued customers and suppliers are dealt with smoothly & efficiently.
Supporting the Management Team are 45 expert staff :
Heating & Plumbing,
Kitchens & Bathrooms,
Retail Shop & Trade Counter,
Sawmill & Timber Yard,
Tool Hire, Transport